| 数图专题.关于顾客满意测评及其研究意义[J].数字图书馆论坛,2007,(12):0 |
| 关于顾客满意测评及其研究意义 |
| The Correlative Concepts and Meaning of Customer Satisfaction Test |
| 投稿时间：2007-11-01 修订日期：2007-11-01 |
| DOI： |
| 中文关键词: 顾客满意度，顾客满意度指数模型，科技数据库网站 |
| 英文关键词: Customer Satisfaction, Customer Satisfaction Index Model, Academic Database Website |
| 基金项目: |
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| 摘要点击次数: 1302 |
| 全文下载次数: 567 |
| 中文摘要: |
| 摘要：本文阐述了顾客满意的相关概念，介绍了顾客满意的测评方法和各国顾客满意度（CSI）指数模型，并对CSI模型在国内外网站测评中的研究现状进行了总结，最终提出科技数据库网站用户满意评价的意义。 |
| 英文摘要: |
| Abstract: This article expatiates some correlative concepts and testing methods of customer satisfaction firstly. Next, the authors summarize the customer satisfaction index model and existing research about its application to website test. Finally, the authors put forward the meaning of testing the CSI of academic database website. |
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