| 王 玲.日本促进服务业创新发展的政策及措施[J].全球科技经济瞭望,2012,27(11):31~34 |
| 日本促进服务业创新发展的政策及措施 |
| Policy and measures to promote innovation of service industries in Japan |
| 修订日期：2012-10-11 |
| DOI：10.3772/j.issn.1009-8623.2012.11.005 |
| 中文关键词: 日本；服务业；服务工学；服务业创新 |
| 英文关键词: Japan；service industries；service engineering；innovation of service industries |
| 基金项目: |
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| 摘要点击次数: 2787 |
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| 中文摘要: |
| 日本政府认为，20 世纪日本追求的是高科技，21 世纪要追求“高质量的服务”，不仅要将服务业
作为新世纪经济增长的引擎，还要将提高服务质量作为日本民族 21 世纪的一种理念、一种精神和一个
口号。为此，日本政府主要采取将科学方法和工学方法引入服务业、建立联系服务提供者和消费者的机
制、培养服务人才、灵活利用 IT 技术等措施，来提高服务业的生产效率，促进其创新与发展。 |
| 英文摘要: |
| The Japanese government considers that the target in twenty-first century is “high quality service”,
rather than the “high-tech” target pursued by Japan in the last century. Currently pursuit of high quality service
is not only regarded as an engine of Japanese economy growth, but also as one kind of spirits and an ideal of
Japanese people. For that, in order to improve the service efficiency and promote its innovation and development,
Japanese government has taken a series of measures, such as, introducing the scientific method and engineering
method into the service industry, establishing close connection between service providers and consumers,
supporting service personnel training program and flexible use of IT technology, and so on. |
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