| 刘金萍 1,2 徐 浩 1 刘彦雄 1 曾 侗 1.科技查新服务流程的优化和再造[J].中国科技资源导刊,2021,(3):1~6，23 |
| 科技查新服务流程的优化和再造 |
| Optimization and Reconstruction of Science and Technology Novelty Search Service Process |
| 投稿时间：2020-10-10 |
| DOI： |
| 中文关键词: 科技查新；查新机构；流程优化；云技术；系统工程学；最优化思想 |
| 英文关键词: science and technology novelty search, novelty search organization, process optimization, cloud
technology, system engineering, optimization idea |
| 基金项目: |
| 作者 | 单位 | | 刘金萍 1,2 徐 浩 1 刘彦雄 1 曾 侗 1 | （1.重庆亚利贝德科技咨询有限公司，重庆 401122；
2.科学技术部西南信息中心查新中心，重庆 401122） |
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| 全文下载次数: 1594 |
| 中文摘要: |
| 为提高查新效率，确保查新质量，改善客户体验，优化科技查新服务流程迫在眉睫。本文分析传统查新服
务流程中存在的问题，运用系统工程学研究方法，探讨服务流程中涉及的技术手段、部门架构、配套管理措施、协作
机制等，并依托信息化云技术，对查新服务流程进行优化及再造。实践证明，该流程切实可行，为其他同类查新机构
优化查新流程、提高查新效率、提升查新服务提供借鉴。 |
| 英文摘要: |
| In order to improve the efficiency of novelty search, ensure the quality of novelty search and improve
the experience of customer, it is urgent to optimize the service process of science and technology novelty search.
This paper analyzes the problems existing in the traditional novelty search service process, and uses the method of
system engineering to analyze technical means, the department structure, supporting management measures and
cooperation mechanism involved in the service process. Based on the information cloud technology, the novelty
search service process is optimized and reconstructed. The practice proves that the reconstructed process works
well with a higher efficiency and may provide reference for other similar novelty search institutions to optimize
their novelty search processes, improve the novelty search efficiency and enhance the novelty search service. |
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